SITE TERMS OF USE

In using this website, you agree to the site policies, as set out below

SAMI-ODI SITE POLICY

All information on this site is provided in good faith and is accurate to the best of our knowledge. We accept that errors and omissions may occur, if you believe an error has been made please contact us.

SAMI-ODI WEBSITE SALES POLICY:

Sales are available to persons over the age of 18 as is required by law.

Prices and availability are subject to change without notice, and all prices are quoted in Australian dollars and include GST. Payment must be received in full before orders are processed, packed and dispatched. Orders without payment, or delay in payment will not be processed.

Purchases made on the Sami-Odi website are available for delivery in Australia only. For customers outside of Australia, please contact Sami-Odi directly to find out if delivery to your destination is possible.

Sami-Odi cannot deliver to PO Boxes. You must provide a physical address where your wine can be accepted and signed for delivery between the hours of 8:00am to 5:00pm on weekdays only.

Sami-Odi reserves the right to cancel your order at any time. We will notify this action via  email, using the contact details provided with your order. We will refund the monies paid via EFT.

Freight is charged in addition to the quoted purchase price. Charges will be indicated during the checkout process. All wines will be delivered to your nominated delivery address via Aramex couriers during normal business hours. We will begin dispatching orders in the first week of February subject to weather conditions. Please allow 5 – 10 working days for delivery depending on your location. Sami-Odi reserves the right to delay despatch of orders until weather conditions are appropriate for a safe voyage. Orders requesting a May despatch will be despatched during the first week of May. This is compulsory for all orders to WA and NT. Wine deliveries cannot be accepted by persons under 18 years of age.

After you have submitted an order you may not cancel that order without our consent.

Sami-Odi will provide a refund or replace stock if the wines are faulty or damaged upon delivery, provided they are inspected within 24 hours of delivery, and the fault or damage is reported to Sami-Odi within 48 hours of delivery.

REFUND POLICY:
If you have any concerns with your order, please contact us via any of the means provided on our contact page.

PRIVACY POLICY:
We acknowledge and respect the privacy of individuals. We advise that any information provided will be treated in accordance with the Privacy Act 1998 which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information.

Personal information provided to us will only be shared, and only that information which is absolutely necessary, where required by law and with those third parties that are involved in the processing of your order. For example, the financial institution that processed your payment and Aramex couriers that will deliver your order. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with a newsletter and to personalise your shopping experience with us.